Privacy Policy

1. About this policy

This privacy policy explains how QMS Asset Integrity Pty Ltd (ABN issued in Australia) ("QMS", "we", "us", "our") handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

It applies to personal information we collect via this website (qmsndt.com.au) and through the conduct of our inspection, NDT, mechanical testing, coatings and asset remediation services.

2. What information we collect

The kinds of personal information we collect and hold typically include:

• Your name, position, employer, and business contact details (email, phone, postal address) submitted through the contact form, by email or by phone.
• Information you provide when requesting a quote or scope of work (project details, asset descriptions, drawings, specifications).
• Records of correspondence, calls and meetings related to a service enquiry, project or contract.
• Server log data automatically collected when you visit this website (IP address, browser type, referring URL, pages visited, timestamps) for security and analytics purposes.

We do not knowingly collect sensitive information through this website. If sensitive information is required for a project (for example, security clearance details for defence work), it is collected directly via secure non-web channels with your express consent.

3. How we collect personal information

We collect personal information directly from you when you:

• Submit the contact or quote-request form on this website;
• Email, phone or write to us;
• Engage us for inspection, testing, coating or remediation services;
• Apply for a position with us, or participate in our pre-qualification or supplier processes.

We may also collect personal information from third parties (for example, your employer, a head contractor, or a referee) where it is necessary or authorised under the Privacy Act.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for the following primary purposes:

• Responding to enquiries, providing quotes and managing service delivery;
• Performing inspection, NDT, mechanical testing, coating and remediation work, and issuing the resulting reports and certificates;
• Maintaining our NATA-accredited quality management system, including traceability and audit records under ISO/IEC 17025:2017;
• Invoicing, payment processing, and credit control;
• Recruitment and supplier pre-qualification;
• Complying with legal obligations, including obligations under WHS legislation, the Defence Trade Controls Act 2012, security regimes (where applicable) and Australian taxation laws;
• Securing this website and detecting fraudulent or abusive activity;
• Sending direct marketing about our services where you have opted in or where you would reasonably expect us to use your information for that purpose.

5. Disclosing personal information

We may disclose personal information to:

• Our personnel, contractors and consultants who need to know in order to perform their roles;
• Clients and head contractors, where you are an authorised representative;
• Accreditation bodies and regulators (including NATA, NHVR and Defence) where required for accredited reporting or audit;
• Service providers that support our operations (cloud hosting, IT, accounting, insurance and professional advisers), subject to confidentiality obligations;
• Government agencies where required or authorised by law.

We do not sell or trade personal information.

6. Cross-border disclosures

Most personal information we hold is stored on servers located in Australia. Where we use overseas service providers (for example, cloud-based productivity or email tools) those providers may store data in the United States, the European Union or other locations. We take reasonable steps to ensure overseas recipients handle the information in accordance with the APPs.

7. Cookies, analytics and website data

This website uses cookies and similar technologies for essential functionality (preserving dark-mode preferences, maintaining session state) and for aggregated analytics about how visitors use the site. You can control or disable cookies via your browser settings. Disabling cookies may affect how some features of this site work.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include physical, technical and administrative controls. However, no transmission of information over the internet is completely secure, and you provide information at your own risk.

9. Accessing and correcting your information

You can request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and may require you to verify your identity before we provide access.

10. Complaints

If you believe we have breached the Privacy Act or the APPs, please contact us with the details of your complaint. We will respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact us

For any privacy enquiry, complaint, access or correction request:

• Email: info@q-m-s.com.au
• Phone: 1300 QMS NDT
• Post: QMS Asset Integrity, 6 Shipwright Rd, Largs North SA 5016, Australia

12. Changes to this policy

We may update this policy from time to time. The current version is always published at https://qmsndt.com.au/privacy with an effective date.